Frequently Asked Questions

To assist you in learning more about the Credit Union, we have compiled a short list of the most frequently asked questions and answers:

Q. What are your hours of operation?
A. Our hours are listed on our Locations page.

Q. What is the monthly fee for Share Draft (checking)?
A. There are no per check fees and no monthly fees. And you can check your account balances or information FREE 24 hours a day by going online through our Home Banking link or through our telephone connection called PowerLine.

Q. Do I have to maintain a minimum balance in Share (savings)?
A. A $25.00 minimum balance in your share account is required. There is no balance required for the regular checking account.

Q. Can I have my payroll check deposited directly into my Credit Union account?
A. Yes! Simply contact the Credit Union and/or your payroll department for more information.

Q. Will I have to close my account at the Credit Union if I leave my job or relocate?
A. Absolutely not! Remember, "Once a member, always a member"!

Q. Can my family members join the Credit Union?
A. Yes – all relatives are eligible for membership. Contact a credit union representative for further details.

Q. Where may I use my Debit card?
A. Anywhere .you see the logos displayed on the back of your card or where MasterCard is accepted.
Click here for ATM locations & debit card information

Q. How can I check on my account after hours?
A. By using PowerLine, our Audio Response System or Home Banking. PowerLine is FREE and allows you access to your account 24 hours a day, seven days a week. Call (813) 740-2447 or (877) 628-2447 if you are outside of the Tampa area and follow the prompts. Home Banking is also FREE and allows you access, via the internet, to your PowerNet account information 24 hours a day, seven days a week. Simply log-in through our website. 

Q. How long do I have to be a member before I can apply for a loan?
A. There is no waiting period. As a matter of fact, you may become a member, and apply for a loan at the same time. You may complete our loan application online.

Q. Can I apply for a loan online?
A.
Yes! You can apply for a loan, and even order checks online.
Click here to apply for a loan.

Looking for the answer to a different question? Send us an e-mail and we will respond to your question promptly.

 

 

Shared Branching services through an alliance with CU Service Centers are available at over 300 credit unions branches in Florida and over 5,000 branches across the United States. Walk into any credit union displaying the CU Service CenterSM logo and access your PowerNet account for deposits, withdrawals and payments. Click here to find out more about shared branching services.